Frequently asked questions

This section aims to answer in a very clear and concise manner to the most common questions about Menikini products and steam technology.

For more details, contact directly our customer service.

  • allegra 500C • vacuum steam cleaner with unlimited autonomy

    PROBLEMS CAUSES SOLUTIONS
    Poor suction  • The dirty water level in the tank is too high. When the max level is reached, the machine suction gets reduced and produces an anomalous noise.  • Empty and replenish the tank with clean water up to the minimum level. This tank (black with a transparent cover) shall always be filled up to the minimum level (just above the two protruding marks inside the same tank).
     • The flexible hose is clogged
    		  • Disconnect and eliminate any dirt (rinse several times with lukewarm water).
     • Wands and accessories are clogged  • Remove any dirt.
     • The flexible hose is not properly fitted.  • The end of the hose must be inserted up to end of stroke.
    If the hose is properly fitted, the light grey cap will enter perfectly its seat (slot on the hose end).
     • Filters are dirt (Hepa filter, activated carbon filter, motor filter, float filter).  • Clean the filters
     • The float has been wrongly fitted.  • Check the float position.
     • The tank filters are not properly fitted.  • Check and re-place the filters.
    Anomalous
    motor noise    		  • The dirty water in the tank has reached the max level and the float device has triggered to avoid water infiltration in the motor.  • Empty and fill the tank up to the minimum level before using the machine.
     • Water leakage from the Hepa filter side (white filter on the right side of the machine seen from the front)  • No problem: the machine will run normally and safely. Too much water has been sucked and the max level has been exceeded, so water has entered the motor and flows out of the filter. Check that the float is properly fitted and make sure the round light-blue filter is in correct position.
     • The small light-blue filter has been sucked by the motor.  • Turn off the machine.
    No steam release  • The steam adjustment knob is closed (wheel in front of the hose handle).  • Turn the wheel counter-clockwise.
         • Turn on the machine and press the steam button some times until you hear a clicking.
     • The light warning there is no water in the boiler is lit.  • Fill the boiler with water and wait some 30 minutes. If the light doesn’t go off, call in your nearest Customer care service.
    Noise when the machine is turned on  • The cold water pump is loading the boiler.  • È normale così, la macchina non ha nessun problema.
    The buzzer doesn’t stop sounding even when the tank is full with water      • Have the machine checked by an authorised Customer Care service.
    SOME USEFUL HINTS:
    1. Do not use any household cleaners. Use only tap water.
    2. Filters must not be washed; they can vacuumed or beaten, but never washed with water.
    3. The activated carbon filter and the Hepa filter shall always be positioned according to the arrow direction.
    4. The grilles on the sides of the machine must be first inserted at the back and then gently pushed in at the front.
    5. The round light-blue filter must always be fitted to the grille on the float side.
    6. After every use, clean the tank, all its components, the two wands and any accessories used with care.
    7. Always store the machine on a flat surface.
    8. After every use, remove the hose from the machine.

  • allegra 500 • vacuum steam cleaner with 1h30' of autonomy

    PROBLEMS CAUSES SOLUTIONS
    Poor suction  • The dirty water level in the tank is too high. When the max level is reached, the machine suction gets reduced and produces an anomalous noise.  • Empty and replenish the tank with clean water up to the minimum level. This tank (black with a transparent cover) shall always be filled up to the minimum level (just above the two protruding marks inside the same tank).
     • The flexible hose is clogged
    		  • Disconnect and eliminate any dirt (rinse several times with lukewarm water).
     • Wands and accessories are clogged  • Remove any dirt.
     • The flexible hose is not properly fitted.  • The end of the hose must be inserted up to end of stroke.
    If the hose is properly fitted, the light grey cap will enter perfectly its seat (slot on the hose end).
     • Filters are dirt (Hepa filter, activated carbon filter, motor filter, float filter).  • Clean the filters
     • The float has been wrongly fitted.  • Check the float position.
     • The tank filters are not properly fitted.  • Check and re-place the filters.
    Anomalous
    motor noise    		  • The dirty water in the tank has reached the max level and the float device has triggered to avoid water infiltration in the motor.  • Empty and fill the tank up to the minimum level before using the machine.
     • Water leakage from the Hepa filter side (white filter on the right side of the machine seen from the front)  • No problem: the machine will run normally and safely. Too much water has been sucked and the max level has been exceeded, so water has entered the motor and flows out of the filter. Check that the float is properly fitted and make sure the round light-blue filter is in correct position.
     • The small light-blue filter has been sucked by the motor.  • Turn off the machine.
    No steam release  • The steam adjustment knob is closed (wheel in front of the hose handle).  • Turn the wheel counter-clockwise.
         • Turn on the machine and press the steam button some times until you hear a clicking.
     • The light warning there is no water in the boiler is lit.  • Fill the boiler with water and wait some 30 minutes. If the light doesn’t go off, call in your nearest Customer care service.
    Noise when the machine is turned on  • The cold water pump is loading the boiler.  • È normale così, la macchina non ha nessun problema.
    The buzzer doesn’t stop sounding even when the tank is full with water      • Have the machine checked by an authorised Customer Care service.
    SOME USEFUL HINTS:
    1. Do not use any household cleaners. Use only tap water.
    2. Filters must not be washed; they can vacuumed or beaten, but never washed with water.
    3. The activated carbon filter and the Hepa filter shall always be positioned according to the arrow direction.
    4. The grilles on the sides of the machine must be first inserted at the back and then gently pushed in at the front.
    5. The round light-blue filter must always be fitted to the grille on the float side.
    6. After every use, clean the tank, all its components, the two wands and any accessories used with care.
    7. Always store the machine on a flat surface.
    8. After every use, remove the hose from the machine.

  • allegra 10 • wet & dry vacuum with water filter

    PROBLEMS CAUSES SOLUTIONS
    Poor suction • The suction filter is dirty • Clean the filter
    • The dirty water level is too high
    		 • Empty the dirty water tank
    • Low suction power of the
    machine    		 • Press button “+” on the machine and increase the
    suction power
    • The flexible hose is clogged • Disconnect the hose from the
    machine and eliminate any dirt
    • The water drain hose is
    clogged    		 • Eliminate any impurities from
    the drain hose

  • gaia 100 • steam cleaner

    PROBLEMS SOLUTIONS
    When switch is turned on, the indicator light comes on (models Gaia 100 - Gaia 400). Ensure you have water enough in the boiler.Add water, if necessary. If the defect persists,address to the Technical Service.
    The red light comes on (only model Gaia 100c). Before filling the water tank, disconnect the machine from the mains. Before filling the water tank, make sure that:
    1) plug 10 is unplugged
    2) the machine is on a flat surface.
    CAUTION
    Use only demineralised water to fill the water tank of the machine. Do not use other liquids. Then:
    1) remove the tank plug 1 by turning the same counter-clockwise and pour water up to the max level
    2) refit and tighten plug 1. For this operation, we recommend using the filling bottle 42 provided.
    The green light is on, but no steam comes out. • Check the quick coupling is correctly connected.
    • Check the steam knob is not turned counterclockwise, to position “-”.
    Or turn the knob to position “+” (on models Gaia100c - Gaia 400).
    • Check the accessory is not clogged.
    • Check the pressure on the control pressure gauge.
    The steam knob is turned to max power but steam flow is poor (models Gaia100c - Gaia 400). • Check the quick coupling is correctly fitted.
    • Check that the hose of the steam nozzle or the iron has not been crushed or caught somewhere.
    • Check that water is enough.
    Extension wands or accessories are hard to fit Lubricate the gaskets with some oil

  • gaia 100C • steam cleaner with unlimited autonomy

    PROBLEMS SOLUTIONS
    When switch is turned on, the indicator light comes on (models Gaia 100 - Gaia 400). Ensure you have water enough in the boiler.Add water, if necessary. If the defect persists,address to the Technical Service.
    The red light comes on (only model Gaia 100c). Before filling the water tank, disconnect the machine from the mains. Before filling the water tank, make sure that:
    1) plug 10 is unplugged
    2) the machine is on a flat surface.
    CAUTION
    Use only demineralised water to fill the water tank of the machine. Do not use other liquids. Then:
    1) remove the tank plug 1 by turning the same counter-clockwise and pour water up to the max level
    2) refit and tighten plug 1. For this operation, we recommend using the filling bottle 42 provided.
    The green light is on, but no steam comes out. • Check the quick coupling is correctly connected.
    • Check the steam knob is not turned counterclockwise, to position “-”.
    Or turn the knob to position “+” (on models Gaia100c - Gaia 400).
    • Check the accessory is not clogged.
    • Check the pressure on the control pressure gauge.
    The steam knob is turned to max power but steam flow is poor (models Gaia100c - Gaia 400). • Check the quick coupling is correctly fitted.
    • Check that the hose of the steam nozzle or the iron has not been crushed or caught somewhere.
    • Check that water is enough.
    Extension wands or accessories are hard to fit Lubricate the gaskets with some oil

  • gaia 400 light • steam cleaner with direct connection

    PROBLEMS SOLUTIONS
    When switch is turned on, the indicator light comes on (models Gaia 100 - Gaia 400). Ensure you have water enough in the boiler.Add water, if necessary. If the defect persists,address to the Technical Service.
    The red light comes on (only model Gaia 100c). Before filling the water tank, disconnect the machine from the mains. Before filling the water tank, make sure that:
    1) plug 10 is unplugged
    2) the machine is on a flat surface.
    CAUTION
    Use only demineralised water to fill the water tank of the machine. Do not use other liquids. Then:
    1) remove the tank plug 1 by turning the same counter-clockwise and pour water up to the max level
    2) refit and tighten plug 1. For this operation, we recommend using the filling bottle 42 provided.
    The green light is on, but no steam comes out. • Check the quick coupling is correctly connected.
    • Check the steam knob is not turned counterclockwise, to position “-”.
    Or turn the knob to position “+” (on models Gaia100c - Gaia 400).
    • Check the accessory is not clogged.
    • Check the pressure on the control pressure gauge.
    The steam knob is turned to max power but steam flow is poor (models Gaia100c - Gaia 400). • Check the quick coupling is correctly fitted.
    • Check that the hose of the steam nozzle or the iron has not been crushed or caught somewhere.
    • Check that water is enough.
    Extension wands or accessories are hard to fit Lubricate the gaskets with some oil

  • briosa brig • vacuum cleaner with double dust collecting system

    GENERAL SAFETY INSTRUCTIONS
    All the parts of the packagaging must be kept out of reach of children as they are potentially dangerous.
    • Always check that the voltage of the mains corresponds to the voltage indicated on the data plate of the machine. In case of non compliance with the technical rules, have the plug replaced by Menikini Service Centre.
    The appliance has a double insulation and does not require earth connection.
    Do not use adapters, multiple sockets or extension cables.
    Before turning on the machine, make sure each filter is properly positioned in its seat.
    Do not allow children to play with the machine and do not use it for purposes other than those specified in paragraph “Use of the machine”.
    Use the machine for household cleaning only.
    If the model you purchased is only suitable for dry vacuuming, do not use it to suck
    liquids.
    During use, make sure the power cord does not come in contact with hot, sharp or abrasive surfaces to avoid damage to its protective sheathing.
    Do not pull the power cord to unplug or move the machine.
    Do not use the machine with wet hands or feet or while barefoot.
    Keep any vacuum accessory and the open end of the flexible hose away from your eyes and ears when the machine is running.
    Do not use the machine in the presence of flammable gases.
    Always turn off the machine after use.
    Never leave the machine unattended when it is connected to the mains.

  • briosa 450 • elecric broom with vacuum power adjustment

    GENERAL SAFETY INSTRUCTIONS
    Before turning on the machine, make sure each filter is properly positioned in its seat.
    Check the filters at regular intervals and, if necessary, brush or replace them.
    When filters are washed, make sure they are perfectly dry before replacing them in their seats.
    Keep any accessory away from your eyes, ears or other parts of your body when the appliance is running.
    Do not suck hot matters such as ashes, cigarette butts, etc.
    After use and before servicing or cleaning the appliance, unplug the machine from the power outlet.
    Before using the appliance, make sure no parts of the same is defective.
    Do not pass the appliance on the power cord to avoid damage to the protective sheathing.
    Do not pull the power cord to unplug or move the machine.
    Keep the appliance out of the reach of children.
    Use the machine for household cleaning only and according to the instructions in this site.
    Have any maintenance or repair work done by Menikini Service Centre.

  • briosa 410 • elecric broom

    GENERAL SAFETY INSTRUCTIONS
    Before turning on the machine, make sure each filter is properly positioned in its seat.
    Check the filters at regular intervals and, if necessary, brush or replace them.
    When filters are washed, make sure they are perfectly dry before replacing them in their seats.
    Keep any accessory away from your eyes, ears or other parts of your body when the appliance is running.
    Do not suck hot matters such as ashes, cigarette butts, etc.
    After use and before servicing or cleaning the appliance, unplug the machine from the power outlet.
    Before using the appliance, make sure no parts of the same is defective.
    Do not pass the appliance on the power cord to avoid damage to the protective sheathing.
    Do not pull the power cord to unplug or move the machine.
    Keep the appliance out of the reach of children.
    Use the machine for household cleaning only and according to the instructions in this site.
    Have any maintenance or repair work done by Menikini Service Centre.

  • archimede 310 • wet & dry canister vacuum cleaner

    GENERAL SAFETY INSTRUCTIONS
    All the parts of the packagaging must be kept out of reach of children as they are potentially dangerous.
    Always check that the voltage of the mains matches the voltage indicated on the data plate of the machine. In case of non compliance with the technical rules, have the plug replaced by Menikini Service Centre.
    The appliance has a double insulation and does not require earth connection.
    Do not use adapters, multiple sockets or extension cables.
    Before turning on the machine, make sure each filter is properly positioned in its seat.
    Do not allow children to play with the machine and do not use it for purposes other than those specified in paragraph “Use of the machine”.
    Use the machine for household cleaning only.
    If the model you purchased is only suitable for vacuuming solids (filter 4, 4a and 4c), do not use it to suck liquids.
    During use, make sure the power cord does not come in contact with hot, sharp or abrasive surfaces to avoid damage to its protective sheathing.
    Do not pull the power cord to unplug or move the machine.
    Do not use the machine with wet hands or feet or while barefoot.
    Keep any vacuum accessory and the open end of the flexible hose away from your eyes and ears when the machine is running.
    Do not use the machine in the presence of flammable gases.
    Always disconnect the machine from the mains after use.
    Never leave the machine unattended when it is connected to the mains.
    Before any maintenance operation unplug the machine from the wall outlet.
    If you have any doubt or problem, do not hesitate to contact Menikini Service Centre.
    Always use original spare parts.
    Always store the machine in a dry place away from heat sources.
    Do not expose the machine to atmospheric agents.
    Menikini accepts no responsibility in case of damage attributable to misuse or abuse of the machine.

  • archimede 300 • canister vacuum cleaner

    GENERAL SAFETY INSTRUCTIONS
    All the parts of the packagaging must be kept out of reach of children as they are potentially dangerous.
    Always check that the voltage of the mains matches the voltage indicated on the data plate of the machine. In case of non compliance with the technical rules, have the plug replaced by Menikini Service Centre.
    The appliance has a double insulation and does not require earth connection.
    Do not use adapters, multiple sockets or extension cables.
    Before turning on the machine, make sure each filter is properly positioned in its seat.
    Do not allow children to play with the machine and do not use it for purposes other than those specified in paragraph “Use of the machine”.
    Use the machine for household cleaning only.
    If the model you purchased is only suitable for vacuuming solids (filter 4, 4a and 4c), do not use it to suck liquids.
    During use, make sure the power cord does not come in contact with hot, sharp or abrasive surfaces to avoid damage to its protective sheathing.
    Do not pull the power cord to unplug or move the machine.
    Do not use the machine with wet hands or feet or while barefoot.
    Keep any vacuum accessory and the open end of the flexible hose away from your eyes and ears when the machine is running.
    Do not use the machine in the presence of flammable gases.
    Always disconnect the machine from the mains after use.
    Never leave the machine unattended when it is connected to the mains.
    Before any maintenance operation unplug the machine from the wall outlet.
    If you have any doubt or problem, do not hesitate to contact Menikini Service Centre.
    Always use original spare parts.
    Always store the machine in a dry place away from heat sources.
    Do not expose the machine to atmospheric agents.
    Menikini accepts no responsibility in case of damage attributable to misuse or abuse of the machine.

  • giotto 300 • professional ironing system unlimited autonomy with cap for boiler cleaning

    PROBLEMS SOLUTIONS
    The machine
    does not work    		 • The plug is not connected
    • Connect the plug
    • The main switch does not turn on
    • Press on the switch
    • No electricity
    • Check the power supply
    The iron does not work Check that the adjustment knob of the
    thermostat is on the correct position
    Steam flows out of the cap • Close the cap
    • Contact Menikini Service Centre
    Water on the floor • Close the drain plug
    With the appliance connected to the mains, the switches on the control panel don’t turn on Contact Menikini Service Centre
    With the machine turned on,
    there is no steam production    		 Contact Menikini Service Centre
    Once the pressure has been relieved, the safety cap cannot be unscrewed - Press on the button on the cap
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